Make sure that the surface underneath your fountain is sturdy and completely level. Place your fountain on the floor, not on a table or a countertop. A wooden floor will naturally be noisier than a concrete floor or tiles. Also, fill your fountain all the way up to the wavy line in the plastic rim, and clean your pump each month.

The pump becomes less powerful when it is clogged with cat hair or other debris. To resolve this issue, check out the video linked here.

We recommend disposing of cat droppings in the trash rather than flushing them, though our litter is perfectly flushable thanks to its natural composition.

While they are designed to a high standard, you should check specific requirements with your local public transportation service or airline before travel.

If the tray can’t move because it’s briefly jammed by an obstruction, or when met with some other kind of resistance, it will rotate in reverse and stop. The display will count down from 60 seconds and then the feeding tray will rotate again.

In the unlikely event that the ice packs develop a small bulge whilst freezing, preventing the feeder from operating smoothly, try leaving them out for 30-60 minutes before use and reduce the freezing time for subsequent usage.